Yes. Vegetable-tanned full-grain cowhide. We do not use corrected grain, PU, bonded scrap, or a printed finish. The grain you see is the hide.

Almost never. A few hides in Cognac, Ink Black and Olive sit on the bench; a finished bag does not. Confirm hide availability on WhatsApp before you assume a colour can ship this week.

On the product page, tap a size chip and a colour chip. The price updates for that size. Those chips are the standard cut. Anything else — a longer strap, a different drop, a reserved hide — is custom work and is confirmed in the chat, not in the cart.

Yes, if the hide lot allows it.

• Blind-debossed initials: up to three letters, no colour fill
• Strap length or drop, within the hardware we already use
• A hide from the current lot (we will send a photograph first)

Custom work is quoted on WhatsApp. We do not start cutting until you confirm the sketch or the hide photo and we have a deposit. Custom work is not returnable unless the work is defective. See Shipping & Returns.

Any of the following, once we have started to cut:

• Initials, a name, or any mark you asked us to stamp
• A non-catalogue size, strap length, or hardware finish
• A reserved or photographed hide that is not the standard colourway
• A piece we agreed to cut only after your deposit

A standard Size + Colour from the product page, with no extras, is a catalogue piece and follows the 14-day unused-return rule.

• Catalogue cut (size and colour already on the page): 7–14 days, then shipping
• Custom initials or a reserved hide: 14–21 days, then shipping

We write the date in the WhatsApp thread before you pay. That date is the day we hand the parcel to the courier, not the day it arrives.

After we confirm the hide, the size, and any custom work on WhatsApp. Bank transfer or another method we agree in the chat. The website cart is a reference so you can see the catalogue price. Do not complete checkout alone if you want initials or a reserved hide — those are not in the cart.

Yes, tracked. Duties, VAT and brokerage, if charged at the border, are paid by the recipient unless we agree otherwise in writing.

Twenty-four months on stitching, hardware and structure. Honest wear, scratches, water marks and patina are not defects. We repair first and replace only if we cannot repair. Warranty does not cover damage from overload, prolonged rain, or a third-party repair.

Brush dry dirt. Condition twice a year with a neutral cream. Keep the piece out of prolonged rain. Store it in the dust bag, stuffed, away from direct sun. Do not use saddle soap or a coloured polish unless we have told you the hide can take it.