Shipping & Returns

TempBag cuts most pieces after the inquiry. Read this page before you pay. If a rule here conflicts with something we wrote in WhatsApp, the written WhatsApp confirmation for that order wins.

How an order is placed

1. You choose a catalogue size and colour on the product page, or you write to us about a custom cut.
2. We confirm hide availability, lead time, and the final price on WhatsApp.
3. You pay the method we agree in the chat. Catalogue pieces may also go through the website cart.
4. We cut, finish, and ship. A tracking number is sent on WhatsApp when the parcel leaves.

A cart checkout without a WhatsApp confirmation is treated as a catalogue order: the size and colour on the order, no initials, no reserved hide.

Shipping

We ship from Shanxi, China, by tracked courier. Times below start the day we hand the parcel over, not the day you inquire.

• East Asia: 4–8 working days
• Europe, United Kingdom, North America: 7–14 working days
• Rest of world: 10–21 working days

Duties, VAT and brokerage, if charged at the border, are the recipient’s responsibility unless we have agreed otherwise in writing. We do not offer untracked shipping. We do not ship to a freight-forwarder locker unless you accept that we cannot file a carrier claim if the locker loses the parcel.

Lead time

• Catalogue cut (a size and colour already listed on the product): 7–14 days
• Custom work (initials, a non-standard strap, a reserved hide): 14–21 days

The date in the WhatsApp thread is the day we give the parcel to the courier. Hide lots move. If a hide we quoted is no longer on the bench, we stop and ask before we substitute.

What is a catalogue piece

A catalogue piece is a bag cut in a size and colour shown on its product page, with no added mark, no change of strap, and no reserved hide. Only catalogue pieces may be returned under the unused-return rule below.

What is custom work

Custom work is anything we cut or stamp because you asked for it after the catalogue options. It includes:

• Blind-debossed initials or any personal mark
• A size, strap length, drop, or hardware finish that is not on the product page
• A hide we photographed and reserved for you
• A one-off commission we sketched in the chat

Custom work starts when we confirm the sketch or the hide photo and we have your deposit. From that moment the piece is cut for you.

Returns — catalogue pieces

An unused catalogue piece, in original condition, with the dust bag and care card, may be returned within 14 days of delivery. Message us on WhatsApp first and wait for a return address. Do not post it back unannounced.

Return shipping is paid by you unless the piece is defective or we sent the wrong size or colour. The piece must not have been worn, rained on, conditioned, or stamped after it left us. We inspect it. If it cannot go back on the bench as new, we will refuse the return and send it back at your cost.

Refunds, when approved, go by the same method as the original payment within 14 days of the piece arriving back to us. Original outbound shipping is not refunded unless we were at fault.

Returns — custom work

Custom work is not returnable and not refundable, except for a craftsmanship defect (broken stitch, failed hardware, hide we agreed was the wrong lot).

This is because the hide is cut, the initials are stamped, and that panel cannot be sold to someone else. A change of mind, a wrong initial you approved, or a hide whose grain you later dislike is not a defect.

If we made a defect, we repair first. If we cannot repair, we remake or refund the custom piece, including the deposit.

Cancelling before we cut

Write on WhatsApp. If we have not cut the hide:

• Catalogue order: full refund
• Custom order: we refund the balance; the deposit is kept only if we already reserved and paid for a hide we cannot put back into the lot. We will say so before we take that deposit.

Once we have cut, the custom rules above apply.

Damage in transit

Photograph the outer carton and the piece before you discard anything and write to us within 48 hours of delivery. We will repair, replace, or refund. A claim opened after the carton is gone is harder to win with the courier.

Warranty (not a return)

Twenty-four months on stitching, hardware and structure from the delivery date. Wear, scratches, patina, rain marks, and overload are not covered. Warranty work is a repair. It is not a 14-day return.

Contact

WhatsApp +86 190 7745 8504 · chenshuai2027@163.com

Datong Pingcheng Xinwang Street Baifeiyuan Department Store Shop A277, Qingchuangcheng AI+OPC Entrepreneur Community, 2nd Floor, Building 1, Kaiyuan Wanxiang City, north of Kaiyuan Street, Xinwang Subdistrict, Pingcheng District, Datong, Shanxi, China